Juan365 Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy explains how Juan365 ("Juan365," "we," "us," or "our") collects, uses, stores, shares, and protects personal information about registered players and visitors to the juan365-jit.com website and associated platform interfaces. This policy applies to all users of Juan365, regardless of whether you are a registered member or a visitor browsing the site.

Juan365 is committed to protecting your privacy and complying with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations. We take our obligations as a data controller seriously and have designed our data practices to be transparent, proportionate, and secure.

By registering an account on Juan365 or using the platform in any way, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described here. If you do not agree with any part of this policy, please do not use the Juan365 platform.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy, all of which together govern your relationship with Juan365.

2. Who We Are (Data Controller)

Juan365 is the data controller responsible for the personal information collected through the juan365-jit.com platform. As data controller, Juan365 determines the purposes and means of processing your personal data and is accountable for ensuring that processing activities comply with applicable data protection law.

For all data privacy enquiries, requests to exercise your data rights, or concerns about how your personal information is handled, you may contact Juan365 directly:

• Email: support@juan365-jit.com
• Live Chat: Available 24/7 in your Juan365 account dashboard
• Subject line for data requests: "Data Privacy Request – [Your Registered Name]"

Juan365 has an internal Data Protection Officer (DPO) responsible for overseeing data privacy compliance and responding to player data requests. All data-related requests are handled within 15 business days of receipt.

3. Personal Data We Collect

Juan365 collects the following categories of personal data. The specific information collected from any individual player depends on their level of account activity and which Juan365 features they use.

4. How We Collect Your Data

Juan365 collects personal data through the following channels:

4.1 Directly From You

The majority of personal data Juan365 holds about you comes directly from you — through the registration form, KYC verification submission, payment method setup, support conversations, and any other direct interaction you have with the platform or with Juan365 team members.

4.2 Automatically During Platform Use

When you visit or use the Juan365 platform, certain technical data is collected automatically by our systems. This includes your IP address, device information, browser settings, session timestamps, and pages or games accessed. This data is collected via server logs, cookies, and similar tracking technologies. See Section 8 for the full cookies policy.

4.3 From Third-Party Service Providers

In some cases, Juan365 receives data about you from third-party service providers that we use to operate the platform. This includes identity verification data from KYC providers (confirming that a submitted document is valid and matches your registration information), fraud signals from fraud detection systems, and payment confirmation data from GCash, Maya, and banking partners. Data received from third parties is processed only for the purposes described in this policy.

5. How We Use Your Personal Data

Juan365 uses your personal data for the following specific purposes. We do not use personal data for any purpose not listed here without obtaining additional consent where required.

• Account Management: Creating and maintaining your Juan365 account, verifying your identity, and managing your account settings, preferences, and VIP tier status.
• Payment Processing: Processing deposits and withdrawals via GCash, Maya, GrabPay, InstaPay, PESONet, and linked bank or card accounts. Verifying that payment accounts belong to the registered player.
• Regulatory Compliance: Fulfilling our obligations under applicable Philippine gaming regulations and anti-money laundering (AML) requirements. This includes KYC verification, transaction monitoring, and reporting obligations.
• Fraud Prevention and Security: Monitoring account activity for signs of fraud, unauthorised access, bonus abuse, duplicate accounts, collusion, or money laundering. Protecting the integrity of the Juan365 platform for all players.
• Responsible Gaming: Monitoring gaming activity to identify potentially problematic patterns. Providing responsible gaming tools such as deposit limits and self-exclusion options. Complying with self-exclusion requests.
• Customer Support: Responding to support enquiries, resolving account issues, and providing assistance with payment or game-related queries.
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how players interact with Juan365 and to improve features, game selection, and the overall user experience. Individual player data is not used for this purpose in an identifiable form.
• Promotions and VIP Club: Administering bonus programmes, VIP tier upgrades, birthday bonuses, and personalised offers — where you have agreed to receive communications from Juan365.
• Legal Obligations: Complying with court orders, regulatory requests, or other legally binding demands for information from competent Philippine authorities.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, Juan365 must have a lawful basis for processing your personal data. The legal bases Juan365 relies on are as follows:

• Contractual Necessity: Processing required to fulfil the contract between you and Juan365 — i.e., operating your account, processing payments, administering bonuses, and providing the services described in the Terms and Conditions.
• Legal Obligation: Processing required to comply with Philippine law, including anti-money laundering regulations, gaming licence conditions, and data retention requirements.
• Legitimate Interest: Processing necessary for Juan365's legitimate interests — including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your rights and interests.
• Consent: Where Juan365 relies on your consent as the basis for processing — such as for promotional communications — you have the right to withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing conducted before withdrawal.

7. Data Sharing and Third Parties

Juan365 does not sell, rent, or trade your personal data to third parties for their marketing or commercial purposes. Data is shared with third parties only in the following specific circumstances:

7.1 Service Providers

Juan365 works with a range of third-party service providers to operate the platform. These providers process data on behalf of Juan365 under written data processing agreements that prohibit them from using your data for any purpose other than providing the contracted service. Service providers include: payment processors (GCash, Maya and banking API partners), identity verification (KYC) providers, fraud detection and risk management systems, cloud infrastructure providers, and customer support platform providers.

7.2 Game Providers

Casino games, fishing games, and bingo on Juan365 are provided by licensed third-party game studios. When you play a game, the game provider's software processes certain gameplay data — typically your player ID, bet amounts, and game outcomes — to determine results and return payouts. Game providers do not receive your full personal profile, payment details, or contact information.

7.3 Regulatory and Legal Authorities

Juan365 will disclose personal data to Philippine government agencies, law enforcement, or regulatory bodies when required to do so by law, court order, or regulatory direction. Juan365 will notify you of such disclosure where legally permitted to do so.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of assets involving Juan365, personal data held by Juan365 may be transferred to the acquiring entity. Players will be notified of any such transfer and provided with information about how their data will be handled under the new entity's privacy practices.

8. Cookies and Tracking Technologies

Juan365 uses cookies and similar tracking technologies on the platform website. Cookies are small text files stored on your device by your browser when you visit a website. They help Juan365 recognise your device across sessions, remember your preferences, maintain your login state, and analyse how the platform is used.

8.1 Types of Cookies Juan365 Uses

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences — such as your preferred deposit method or language setting — so you don't have to re-enter them each session.
• Analytics Cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where players encounter difficulties, and how features are used. This data is used in aggregate to improve the platform and does not identify individual players.
• Security Cookies: Used by fraud detection systems to identify unusual device or session behaviour that may indicate unauthorised account access.

8.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect certain platform features. Strictly necessary cookies cannot be disabled without preventing the platform from functioning correctly. For browsers on mobile devices, cookie management settings are typically found in the browser's Privacy or Settings menu.

9. Data Security

Juan365 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and Juan365 servers is encrypted using 256-bit SSL/TLS encryption. This applies to login sessions, payment transactions, and all other data exchanges on the platform.
• Encrypted Storage: Sensitive personal data — including identity documents and financial information — is stored in encrypted form in Juan365's secure infrastructure. Passwords are stored as cryptographic hashes and are never stored in readable form.
• Access Controls: Access to personal data within Juan365 is restricted on a need-to-know basis. Only team members with a specific operational need to access particular data categories have permission to do so. All access is logged and audited.
• Security Audits: Juan365 conducts regular internal security reviews and periodic third-party security assessments to identify and remediate vulnerabilities in the platform and data handling practices.
• Incident Response: Juan365 has a documented data breach response procedure. In the event of a data breach that poses a risk to player rights, Juan365 will notify affected players and relevant Philippine regulatory authorities within the timeframes required by law.

While Juan365 takes robust steps to secure your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — by choosing a strong password, not sharing your login credentials, and logging out of shared devices after each session.

10. Data Retention

Juan365 retains personal data only for as long as it is necessary for the purposes described in this policy or as required by applicable Philippine law and regulations. The general retention principles are as follows:

• Active Accounts: Personal data associated with active Juan365 accounts is retained for the duration of account activity.
• Closed Accounts: After an account is closed — whether voluntarily or by Juan365 — personal data and transaction records are retained for a minimum of five years from the date of account closure. This retention period is required by anti-money laundering regulations and gaming compliance requirements applicable in the Philippines.
• KYC Documents: Identity verification documents submitted during KYC are retained for a minimum of five years after submission, or five years after account closure, whichever is later.
• Support Communications: Records of customer support interactions are retained for a minimum of two years after the interaction, to support dispute resolution and quality improvement.
• Analytics Data: Anonymised, aggregated analytics data from which individual players cannot be identified may be retained indefinitely for platform improvement purposes.

When data reaches the end of its retention period and is no longer required, Juan365 deletes it securely or anonymises it so that it can no longer be linked to any individual player.

11. Your Data Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the following rights over your personal data held by Juan365. You can exercise any of these rights by contacting Juan365 support with the subject line "Data Privacy Request."

Juan365 will respond to data rights requests within 15 business days. For complex requests, this may be extended to 30 business days, in which case you will be notified of the extension and the reason. Juan365 will not charge a fee for reasonable data rights requests.

If you believe that Juan365 has not handled your data rights request appropriately, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC).

12. Children's Privacy

Juan365 is strictly an adult platform. Persons under the age of 18 are not permitted to register an account, deposit, wager, or use any feature of the Juan365 platform. Juan365 does not knowingly collect personal data from minors.

If Juan365 discovers or has reason to believe that an account belongs to a person under 18, the account will be immediately suspended, any deposits returned to the payment source, and all associated personal data deleted unless retention is required for legal or regulatory purposes. If you are a parent or guardian and believe your child has registered a Juan365 account, please contact support at support@juan365-jit.com immediately so the account can be closed and data handled appropriately.

13. Changes to This Privacy Policy

Juan365 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or the services we offer. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

When material changes are made to this policy — changes that meaningfully affect how your personal data is used or your rights in relation to that data — Juan365 will notify registered players via their registered mobile number or through a notice displayed within the Juan365 platform before the changes take effect. For minor, non-material changes (such as clarifying existing language), the policy will be updated without individual notification, and the revised version will be available on this page.

Your continued use of Juan365 after the effective date of a revised Privacy Policy constitutes acceptance of the updated terms. If you disagree with the updated policy, please stop using the platform and contact support to request account closure.

14. Contact Us About Data Privacy

For all data privacy enquiries — including requests to exercise your rights under the Data Privacy Act of 2012, questions about how your data is handled, or concerns about Juan365's data practices — please contact us via the following channels:

• Email: support@juan365-jit.com (use subject: "Data Privacy Request – [Your Name]")
• Live Chat: Available 24/7 in your Juan365 account dashboard
• Response Time: All data privacy requests are acknowledged within 2 business days and resolved within 15 business days